Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit consent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein).
These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with by the Website to transact business on the Website (“Members”).
The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.
The Parent company M/S Krishna Gems N Jewels reserves all rights to the usage of it’s Brand name DHANVI & PREMIO. And the same should not be used by anyone without any written consent by the parent company.
Definitions
“Jewellery” means the jewellery that is predesigned or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on “as is” basis. “Mounts” are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. “Loose Diamonds” Or “Solitaire” are individual diamonds that can be bought without being set on Mounts.
Registration:
Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.
To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother’s maiden name), which will be used for verification purposes.
Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.
Transaction On Website
Any Member who wishes to purchase an item from the Website can either:
- Add the selected diamond(s) directly to the shopping cart; or
- Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
- Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
- Call our trained consultants on +(91)9999199946 to place an order. The Member will receive the form for ordering via email/ courier/whatsapp based on their convenience.
In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.
Orders, are normally considered complete only after the payment has been received by Dhanvidiamond.com
To confirm the orders, Dhanvidiamond.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Dhanvidiamond.com will confirm the order only after the verification question is answered by the Member.
Once the purchase of item(s) is confirmed, Dhanvidiamond.com:
- In the case of Loose Diamond or customised jewellery – order for the diamond(s), set it on the Mount and deliver it to the Member; or
- In the case of Jewellery – order for the manufacture of the Jewellery and deliver it to the Member.
- In the event the bank rejects to honour any payment transaction made by a Member towards an order, Dhanvidiamond.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
For Customised Jewellery
1. If a customer cancels a made-to-order jewellery order, the advance amount will be refunded to the customer after deduction of making charges.
2. In case a customer cancels a customised made-to-order jewellery order, there will be a 25% deduction of the order value before the refund is processed to the customer.
3. If a customer does not pick up a made-to-order jewellery order within 60 days from the store, the order will stand cancelled, and the advance amount will be refunded to the customer in the form of a gift card after deduction of making charges.
4. In case a customer does not pick up a customised made-to-order jewellery order within 60 days from the store, the order will be cancelled and 25% of the order value will be deducted and the balance amount will be refunded to the customer in the form of a gift card.
RBI Mandate for PAN Card and COD
- PAN CARD proof is mandatory for orders above Rs. 200,000. Order will be cancelled if the customer fails to produce the same.
- Cash on Delivery is not allowed on orders above Rs. 49,999.
Dhanvi Promise
This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.
This Website offers services for Members who wish to purchase diamonds / jewellery for personal consumption, inclusive of, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.
